We want you to be satisfied with your health care.  If you are not happy or you are having problems with your care, talk to your Doctor. Your Doctor will help you.

If you need more help, call IEHP Member Services at 1-800-440-IEHP (4347) or  1-800-718-4347 for TTY users.

You can also file a Grievance.  Ask your Doctor for a form or select from the options below.

1. Online Grievance Form
2. Print and Mail Grievance Form (PDFs are below) 
    OR
3. Call Member Services and we will mail you a form

If you are mailing your Grievance Form please send it to:

IEHP, Attention: Grievance Dept.
PO Box 19026
San Bernardino, CA 92423

You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking below:

  

   Medi-Cal Grievance Form: PDF

   Commercial Grievance Form: PDF

   IEHP Medicare DualChoice (HMO) Grievance Form: PDF