IEHP wants you to get the best care. But if you’re not happy with us, talk to your Doctor or Provider. In most cases, your concern can be solved in person. 

If you need more help, call IEHP Member Services in English or Spanish at 1-800-440-IEHP (4347) · 1-800-718-4347 TTY.
Instead of a machine, you can talk to a real person. One who’ll work with you to solve your issues.

If you think your matter is urgent, please call IEHP Member Services or the Department of Managed Health Care at 1-888-HMO-2219/TDD line at 1-877-688-9891.

If you are still unhappy, you can file a complaint.

If your problem still isn’t resolved, you have the right to file a complaint – also known as a “grievance.” Call IEHP Member Services. A representative will explain the process to you – and even help you file a complaint.

If you prefer, you can fill out a Member Complaint Form yourself.

Where Do You Get One?

 At your Doctor’s office
 Call us. We’ll mail one to you. 
 You can file one online…Grievance online.
 Print out a Grievance Form in PDF form (see choices below) or (Text Only) and send it to IEHP
A. Fax: (909) 890-5748…
B. Mail: IEHP, Attention: Grievance Dept., P.O. Box 19026,San Bernardino, CA 92423-9026
C. In person: 303 E. Vanderbilt Way, San Bernardino, CA 92408 

Please select the Grievance form appropriate for your use:

      Medi-Cal Form (English)  

      Medi-Cal (Spanish)     

      Commercial (English)   

      Commercial Form (Spanish)     

      Medicare Form (English)     

      Medicare Form (Spanish)

Your Member Handbook has details on the Grievance Process. If you don’t have a copy, call IEHP Member Services 1-800-440-IEHP (4347) · 1-800-718-4347 TTY, 8am-5pm, PST, Monday-Friday or click here for the Member Handbook online.