Emergency Safety
Impacted by a power shut off or fire?
At IEHP, we care about your health and safety when there is a power shutoff or fire. We want to ensure you get the needed care and services to help you during these events. If you are impacted by these events and need help with your durable medical equipment (such as wheelchairs, ventilators, oxygen monitors, etc.) call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347. If you need a medicine refill, go to your pharmacy and request a refill. For medical advice after-hours, please call the IEHP 24-Hour Nurse Advice Line at 1-888-244-4347 or 711 (TTY).
How to prepare for an emergency.
Public Safety Power Shutoff Alerts
A Public Safety Power Shutoff, also called a PSPS, occurs in response to severe weather. Power is turned off to help prevent wildfire and keep communities safe. We encourage you to sign up for alerts so you know when a Public Safety Power Shutoff may occur and when your power is restored.
Medicine Safety
Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.
Resources
Refrigerated Medicine Storage (PDF)
Insulin Storage and Product Switching in an Emergency (PDF)
Comparison of Insulins (PDF)
Durable Medical Equipment Safety
Use the checklist below to prepare for a power outage.
- Check your backup power equipment frequently to ensure it will function during an emergency.
- Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster. Many utility companies keep a “priority reconnection service” list and map of the locations of power-dependent customers for use in an emergency. Ask the customer service department of your utility companies if this service is available.
- Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
- Generator users should operate generators in open areas to ensure good air circulation.
- Test generators once a month, and take your generator to be serviced at least once a year, to make sure it will work when needed.
- Create a plan for how to recharge batteries when the power is out. Reference resources below.
- When power is restored, make sure the settings on your medical device have not changed.
Resources
Emergency Power Planning for a Durable Medical Equipment Checklist (PDF): this booklet helps you establish a plan to obtain and organize your medical device information.
How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity - FDA
Emergency Power Planning for People Who Use Electricity and Battery Dependent Assistive Technology and Medical Devices: this checklist will help you create a plan for your electric and battery-dependent devices.
Mental Health
If you have been impacted by a fire and need mental health, related to stress or grief, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347. For medical advice after-hours, please call the IEHP 24-Hour Nurse Advice Line at 1-888-244-4347 or 711 (TTY).
Additional Tips
- Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash. Click here to find local resources that help you build an emergency supply kit.
- Identify backup charging methods for phones such as a battery power pack, a car charger and solar battery charger.
- Learn how to manually open your garage door. Create a plan based off what you can do by yourself and what you will need help with.
- Create an emergency contact list.
- If you own a backup generator, ensure it is ready to safely operate.
- Create an emergency action plan that includes evacuation planning for your home, family and pets.
Resources
https://www.sce.com/wildfire: how to safety prepare for a wildfire
https://www.sce.com/wildfire/psps: Power Safety Power Shutoff resources
https://prepareforpowerdown.com/: how to prepare for a power shutoff
http://www.jik.com: emergency preparedness information prepared by Jule Kiles
https://www.readyforwildfire.org/prepare-for-wildfire/get-set/: how to prepare for a wildfire
Emergency Supplies Kits for People with Disabilities and Activity Limitations: checklist suggests emergency kit contents including no cost supplies, that you can tailor to your needs and abilities.
Emergency Evacuation Preparedness: Taking Responsibility For Your Safety, A Guide For People with Disabilities and Other Activity Limitation: how to develop plans that integrates people with disabilities and others with access and functional needs.
Emergency Health Information: Savvy Health Care Consumer Series: a guide to develop your emergency health information.
Emergency Travel Safety Tips for Overnight Stays: a guide for people with disabilities.
Tips for Emergency Use of Mobile Devices: preparing your device for an emergency.
IEHP Voice ID
IEHP Members now have an easy, secure way to confirm their identities when calling IEHP!
In early 2022, IEHP launched an innovative technology called IEHP Voice ID. This voice recognition system uses your voiceprints to identify you. Your speech tones can be stored in safe databases and later used to identify your unique voice—like fingerprints or facial scans.
How will I benefit from using IEHP Voice ID?
By opting in to IEHP Voice ID, you can save the time it would take to go through the series of questions to prove your identity. Each Member who uses IEHP Voice ID could cut the time to verify their identity from 3 minutes to less than 30 seconds!
Using IEHP Voice ID streamlines each call—our Member Services representatives will know right away that they are talking to the right member.
Is it safe?
IEHP Voice ID is more secure than passwords, PINS, security questions, and older forms of security. The IEHP Voice ID system will send an alert if it finds copied speech or a recorded voiceprint.
Voice biometrics experts say that a voiceprint is safer. It includes more than 100 unique behavioral traits of each person, such as accent, pitch, length of the vocal tract, and so on.
How can I sign up for IEHP Voice ID?
IEHP Members can call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347 to sign up for IEHP Voice ID. The use of this service is optional. It does not cost you anything to sign up.
IEHP Holiday Schedule
IEHP will be closed on the following dates.
Day after New Year's Day - Monday, January 2, 2023
Martin Luther King, Jr. Day - Monday, January 16, 2023
President's Day - Monday, February 20, 2023
Memorial Day - Monday, May 29, 2023
Juneteeth - Monday, June 19, 2023
Day before Independence Day - Monday, July 3, 2023
Independence Day - Tuesday, July 4, 2023
Labor Day - Monday, September 4, 2023
In observance of Veteran's Day - Friday, November 10, 2023
Thanksgiving Day - Thursday, November 23, 2023
Day after Thanksgiving - Friday, November 24, 2023
Christmas Day - Monday, December 25, 2023
Member Newsletters
Read our Member newsletters to stay informed. You will get health tips, updates on programs, and important reminders to help you live a better life.
- The Pulse: this newsletter is for adults and families with children and who have Medi-Cal with IEHP.
- Health Spotlight: this newsletter is for IEHP Members with both Medi-Cal and Medicare (CMC).
- AccessAbility: this newsletter is for seniors and people with disabilities who have Medi-Cal with IEHP.
Texting Program
In January 2021, we re-launched our texting program to our Members. With most of our Members using text messaging, this form of communication can reach our Members immediately. Although information isn't limited to this common communication channel, we may send you important healthcare notifications to:
- Inform you on how to get care and services with IEHP
- Remind you about key preventive care visits to help you stay healthy
- Let you know about health education and wellness programs that you are eligible for
- And much more
To sign up, Members need to text “Healthy” to 90902. Message and data rates may apply. For help, text HELP to 90902 or email texthelp@iehp.org. Members can unsubscribe by replying STOP at any time. Message frequency varies.
This texting program is available to Members who are the subscribers of Boost, AT&T, T-Mobile®, Dobson, Verizon Wireless, U.S. Cellular, C Spire Wireless, Metro PCS, Cricket Communications, Virgin Mobile and other wireless carriers. Carriers are not liable for delayed or undelivered messages. Members must be 13 years of age or older to use this service.
You also agree to IEHP Wireless Text Messaging Terms and Conditions.
We respect your privacy. Our privacy policy can be found here.
Contact Info:
10801 Sixth Street
Rancho Cucamonga, CA 91730
1-800-440-IEHP (4347)
1-800-718-IEHP (4347) for TTY Users
8AM-5PM PST
texthelp@iehp.org
www.iehp.org
*This short code program is managed by mPulse. www.mpulsemobile.com
Texting Program FAQ
- How do I view/change my doctor?
You can login to the IEHP Member Portal to view or change your doctor. If you have a smartphone, you can download the IEHP Smart Care App in either Google Play or the App Store.
You call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347.
Watch this video to learn more. -
How do I find a Doctor, Urgent Care or Behavioral Health Provider?
To find a list of providers in your area please visit https://search.iehp.org/. -
How do I make or change a doctor’s appointment?
Please call your Doctor’s office to make/change an appointment. Your Doctor’s phone number is listed on your IEHP Member Card. -
How do I make an appointment with an eye doctor?
For vision services, please call your Optometrist (Eye Doctor). Need to find an eye doctor? Click here https://search.iehp.org/ -
How do I print my IEHP Member Card or check my eligibility?
You can login to the IEHP Member Portal to order (and print) your IEHP Member Card and check your eligibility. If you have a smartphone, you can download the IEHP Smart Care App in either Google Play or the App Store.
You can also call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm, Monday-Friday. TTY users should call 1-800-718-4347.
Watch this video to learn more. -
How do I get more information on my Dental coverage?
For dental coverage questions, please call Denti-Cal (dental program for Medi-Cal enrollees) at 1-800-322-6384 or visit https://dental.dhcs.ca.gov/ -
How do I change my address, phone or other contact information?
You can login to the IEHP Member Portal to update your address or phone number. If you have a smartphone, you can download the IEHP Smart Care App in either either Google Play or the App Store.
You can also call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm, Monday-Friday. TTY users should call 1-800-718-4347.
You should also contact your County Medi-Cal office to update your address or phone number. To report changes in Riverside County, call 1-877-410-8827 and in San Bernardino County, call 1-877-410-8829.
Watch this video to learn more. -
How do I get information on enrollment in IEHP?
You can contact our Enrollment Advisors at 1-866-294-4347 (or 1-800-720-4347 for TTY users), Monday-Friday, 8am-5pm. -
How can I cancel my benefits with IEHP?
Call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347. -
I am no longer an IEHP Member, how can I unsubscribe from the texting program?
Reply STOP at any time or text back STOP to 90902. -
I am not a Member of IEHP, how can I cancel future messages?
Reply STOP at any time or text back STOP to 90902. -
I am receiving text messages in Spanish and I only speak English. Can I change my language?
To receive future messages in English, reply back “English” to any of our messages. -
I am receiving text messages in English and I only speak Spanish. Can I change my language?
To receive messages in Spanish, reply back “Spanish” to any of our messages. -
Does IEHP offer transportation?
For information about your transportation benefit, please refer to your Member handbook.
Medi-Cal Member Handbook
IEHP DualChoice Member Handbook -
How do I obtain status on my prescription?
For information on your prescription, please call your pharmacy. If you have a question about your medicine, please talk to your Doctor. -
How do I find a nearby pharmacy?
For DualChoice Members click here.
For Medi-Cal Members click here.
211 Services
Do you or someone you know need food, clothing or housing?
Call 211 for health and social services in Riverside and San Bernardino counties.
- Support and community groups
- Healthcare and counseling
- Housing, food and clothing
- Where to report abuse
- Employment
Call 211 anytime, 24-hours a day, 7 days a week. All calls are confidential. You can talk to someone in English, Spanish, or other languages. For more information on 211, visit 211.org.
Interpreter Services
Do you or a family member need a language interpreter to assist you at your next Doctor visit? IEHP offers language interpreter services to all IEHP Members - and it's free!
We will send an interpreter to your Doctor's office, so you'll have someone there who knows your language. We schedule interpreters for most any language, including American Sign Language.
To schedule a language interpreter, call IEHP Member Services at least 5 days before your Doctor visit. To cancel your request, call at least 2 days before your Doctor visit.
Call IEHP Member Services at 1-800-440-IEHP (4347), Monday–Friday, 7am–7pm, and Saturday–Sunday, 8am–5pm. TTY users should call 1-800-718-4347.
Medical and Government Links
Use the following list of medical and government links as a guide to health information. All the links will open in a new window and you will leave the IEHP website.
Medical Links
Medscape: free medical news, journal articles, and more.
Yahoo! Health: medical dictionary, disease symptoms, and treatments.
KidsHealth: animations, games, and articles for parents, teens, and kids.
First 5 San Bernardino: statewide initiative to improve the early development of children.
First 5 Riverside: statewide initiative to improve the early development of children.
Text4Baby: get FREE messages each week on your cell phone to help you through your pregnancy and your baby's first year.
Government Links
San Bernardino County Department of Public Health: get information on WIC, child car seat safety and more.
Riverside County Department of Public Health: get information on injury prevention, WIC, HIV, family health and more.
PubMed: life science journals from the United States National Library of Medicine.
Healthy Finder: 1600 health-related topics.
NCQA (National Committee for Quality Assurance): reports on the quality of care delivered by managed care plans.
NIH (National Institutes of Health): get health information, clinical trials, research, and more.
CDC (Centers for Disease Control and Prevention): get information on healthy living, disease, Zika virus, emergencies, workplace safety, and environmental health.
Quality of Care Report Card: get quality ratings of health plans.
California Department of Managed Health Care
California Department of Health Care Services
Were you involved in a personal injury or accident?
Medi-Cal Members
If the injured party is Medi-Cal eligible, Please contact the Department of Health Care Services at (916) 445-9891 or visit DHCS.ca.gov/PI.
Operating hours: 8am – 12pm and 1pm – 5pm, Monday through Friday. Closed on weekends and holidays.
Mailing address:
Department of Health Care Services
Third Party Liability and Recovery Division
Casualty Insurance Section – MS 4720
P.O. Box 997425
Sacramento, CA 95899-7425
IEHP DualChoice (HMO D-SNP) Medicare-Medicaid Plan Members
If you are a Medicare Member and would like to report a potential liability settlement, judgment, award or other payment you have received, or to request your Protected Health Information, please click here for Authorization of Release (PDF).